Frequently Asked Questions

What types of property do you have?

Genuine Ocean Front (on the sand)
1st Tier Beach (one home back with beach access)
2nd Tier Beach (two homes back with beach access)
3rd Tier Beach (three homes back with beach access)
Beach Access (maximum distance to sand 500 ft)
Bay Front (on the water)
Ocean View (within 5 minute walk)
Bay View (within 5 minute walk)
House Boat (floating house stationary or powered by engine)

What are the check in procedures?

Check in time is 4:00 pm on the day of arrival.

Please go to the office on site at 2722 Impala Lane, Regal Oaks, Kissimmee, FL 34746 during office hours. If you arrive outside office hours, you will be required to check in at the office between 9:00 am and 10:00 am on the next office open day and collect your welcome pack. This is company policy and a requirement of Florida code. Guests avoiding check in will be asked to leave.

What are the check out procedures?

In order for us to prepare for our next guests, we ask that you vacate your vacation home no later than 10:00 am on the day of your departure. Without permission to extend occupancy, you will incur a charge for an extra day and still be asked to leave. If you have a late flight or wish to extend your stay for a few hours, you must notify the office at least 24 hours in advance accordance with office opening times. Our staff will attempt to accomodate your requests whenever possible but please note any extension of your stay after normal check out times may not be possible due to housekeeping responsibilities. And, charges for late departures are at management discretion ONLY and are agreed upon prior to the extended stay.

Do your houses have games rooms?

Many of our houses have games rooms. Check out the details of individual accomodations available for the dates of your stay.

Will I be able to make calls from my rental house?

Yes. Local calls are free of charge. We recommend that you purchase an international calling card for long distance and international calls. These can be purchased at most supermarkets.

Does the villa have a BBQ grill?

BBQ grills are not provided with our properties as a standard offering, but we do have grills and other optional extras available for weekly rental. Check out our concierge page for a list of available items and their costs.

How early should I book?

We recommend that you book your holiday villa as early as possible. Due to the popularity of Orlando as a vacation destination and the immaculate condition of our homes, our Disney area rental homes book up quickly.

Is smoking allowed in your homes?

No. In accordance with Florida law, all of our homes are non-smoking. You may smoke in outdoor areas, but we request that you clear away any ashtrays and other smoking accoutrements when you leave the area.

Is there a minimum stay requirement?

We do not have a minimum stay requirement, but vacation bookings of less than one week will have to pay a cleaning charge.



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